Q. I can't get my credit card to go through on your web store.
A. Most often the problem is in the credit card billing information. In particular, your name, make sure that it is "EXACTLY" as shown on your card. Quite often we find that customers on put their first name in this field. A single name or nickname will be rejected. Make sure that you have entered all the card digits correctly; card number, expiration dates and the security digits on the back of the card (front for AMX).
Q. Why can't you tell me before I order, how much it will cost to ship?
A. All shipping costs are done by the computer based on; ship to destination, weight of the products, the method/carrier of shipping you select, and how fast you wish to have it shipped. You can determine the costs by filling out an order in the webstore. After you have selected the items you would like to purchase and entered your name and address, then you can see the shipping options/costs (before you have to enter in any credit card info). If you do not like the shipping costs, drop out of the site and you will not be charged for any purchase.
Q. Do you ship outside of the United States?
A. We do with some exceptions. Micro-Tools is proud to have been supplier to the world for decades for the camera repair industry. Now, with our expansion into watch repair tools, digital cleaning supplies and more than 10,000 other items available on our web store, we ship just about everywhere. If you have a question about shipping to your country, please contact us via e-mail at firstname.lastname@example.org. From our California office we do not ship to Europe as we have an office in Germany www.micro-tools.de that handle Europe exclusively. We donâ€™t ship to countries where high cases of fraud are generated from nor do we ship to South America due to very outrageous customs and duties fees.
Q. I live outside the United States. Will I have to pay any customs fees?
A. You are responsible for any additional customs, duties and carrier brokerage fees which might be required by the carrier and/or your home country.
Q. I see 'Special Order' on products in your web site, what does it mean?
A. When you order a special order item on our web store, it is a product that is 'non-stock' (we do not have it on our shelves, ready to go). Special order items must be ordered from the manufacturer first, then shipped to us, then finally, shipped on to you. This can mean a delay in shipping of up to 1-3 weeks. Please factor that delay into your order.
Q. How long do I have to send back a purchase I don't want, and what address do I send my return to?
A. You have 30 days from date of purchase to return product to us for any reason. It should be in unused condition, with original packaging. Please include a copy of either the Picking Slip or the Invoice with the return to: Micro-Tools, 1270 Callen Street, Vacaville, CA. 95688.
Q. I didn't get what I thought I was ordering. Can I exchange my purchase for something different?
A. Yes. Just return the product in its original packaging with either the Picking Slip or Invoice. We will then process your request for an exchange of merchandise.
Q. I bought some tools on your web store. Now one of them has broken and it is supposed to have a lifetime guarantee. How do I get a new one?
A. Please contact the manufacturer of the tool for a replacement, through their customer service. If you purchased the tool from us and have had it less than 30 days, you are welcome to return it to us for exchange.
Q. Do I have to pay taxes on my purchases?
A. There are several factors at work here. If you order from outside of California, we do not collect any sales tax. If you are here in California and you are subject to sales tax, we will be collecting it. If you are a business with a State of California Sellers permit, and plan on "RESELLING" the merchandise you buy from us, you must have a resale certificate on file in "ADVANCE" of your purchase.
Q. Where do I find instructions for the watch repair tools I just bought?
A.We recommend you start with ours at: http://instructions4you.com/. You can also find many other web sites with watch tool instruction. Keep in mind, Micro-tools has no expertise in watch repair. Our knowledge is limited to just the sales of these tools, not in how to use them.
Q. Can I place an order by mail and just send a check? How can I do that?
A. Yes. You can do this by placing an order on the web store site. Select the items you wish to purchase with the buy button, then checkout. Fill in the buyer and ship to addresses, select the shipping method you would like and then when you reach the end of the buy process, print the information. Your order sheet should have all items listed and the ship to information and total costs. Fill out a check or money order made out to â€œFargo Enterprises, Inc.â€ and send it along with your printout, to our address listed on the bottom of the web site.
Q. I don't like to put my credit card on the internet. How else can I order?
A. Other than by mail, as answered in a previous question, you can't. Please know that most all credit card transactions are approved over the internet these days. Every time you pull out your credit/debit card at a store, gas station (yes even at the pump) or ATM, that transaction is done over the internet. Other than paying cash, there is no way to avoid the 'net.' We at Micro-Tools also guarantee the safety of your order. We have never had a breach of security in our long history of internet transactions.
Q. Why does your web store require my telephone number and e-mail address?
A. We ask for that information to help you. Many times questions can arise with the order having to do with a product's availability, address errors and selected shipping methods chosen by you. A quick phone call by us can clear these up without unduly delaying your order. The e-mail is for your convenience. When you place your order, an e-mail confirmation is sent to you. This e-mail has your new order number, the items you ordered, costs and your ship to address. This will allow you to review the order to insure that everything is correct. Should you find an error, please contact us right away. Finally, when we ship your order, an e-mail is sent with the shipping date and a tracking number so you can follow your package progress as it travels to you.
Q. Do you have a store front where I can shop for your products?
A. We are a 'brick and mortar' store. Though we are a store, we are more like an auto parts store where there are no aisles to browse through. Please come with a list of items you wish to purchase. Our staff will be happy to show you the items and help you with any questions you may have. We are located in Vacaville, California at 1270 Callen Street,. Where is Vacaville? We are located along Interstate 80 about halfway between San Francisco and Sacramento. Our hours of operation are Monday through Friday, 8:30 am to 4:00 pm. We accept all major credit cards and of course, cash.
Q. Do you accept orders over the phone?
A. Our phone hours are 8:30 am to 4:00 pm Monday through Friday. You may order any items you see on the web store at our listed prices. Phone orders under $20.00 (excluding tax and shipping) will be charged a $5.00 Small Order Handling Fee. All applicable taxes and shipping will apply in both cases.
Q. The product I bought does not look the same as in your web picture.
A. There can be many reasons for this question. The pictures you see on the web site are often 'generic,' being one picture to represent a whole family of similar items. At times the manufacturers will change color or design to a small degree without notification. We make no guarantee that your purchase will match exactly with the product on the web store.
Q. Do you accept purchase orders?
A. Yes, purchase orders are welcome. However, unless you have a 30 day net account with us on file, a credit card will be required for the order. We will be happy to apply any P/O numbers or designation to the order and invoicing.
Q. How do I set up a 30 day net account?
A. We require a minimum opening order of $500.00. We ask that in order to keep the account open and current, we see annual sales in the amount of at least $1000.00. You will be required to complete a credit form and provide any applicable tax forms for tax exemption.
Q. Can I have my order shipped using my UPS shipping Account?
A. Yes. We provide a section on the shipping page to place your UPS shipper's number. Please note that there will still be a $2.00 charge to offset handling and packaging.
Q. Why can't I select FedEx for my shipping?
A. We only offer UPS and USPS.
Q. Is it safe to clean my own digital camera? Where can I learn how to do it?
A. In most cases, it is perfectly safe to clean your digital camera. However, you should first visit our special web site for the tutorials, recommended methods, supplies, cautions and warnings. Visit us at http://www.cleaningdigitalcameras.com/index.html.
Q. There are so many digital cleaning products out today, I'm confused. Where can I go for straight answers?
A. At our web site noted above, we will set the record straight on all the methods, supplies and manufacturers. We play no favorites and give the pros and cons in the world of digital cleaning.